Publications
Publications
-
Reviews: refreshed work plan FY25/26
We undertake consultation to refresh our work plan every 6 months to ensure that it remains relevant and responsive to changing environmental, social and policy priorities. Our refreshed 2025-26 workplan outlines the status of current reviews, what’s coming up next and necessary changes made to prioritise emerging reviews and to align or avoid duplication with other Government reviews or bodies of work. …
-
Annual Report 2024-25
The Tax Ombudsman’s Annual Report for the financial year ending 30 June 2025 is available here on our website, as well as on the Transparency Portal which is the central storage point for publicly available corporate information for all Commonwealth bodies.
12 MB -
Review: ATO’s registered agent phone line and service offer to agents
We conducted a review into the ATO’s registered agent phone line in response to increasing complaints of poor service. Registered tax agents play a vital role in the Australian tax system, representing 62% of individual taxpayers and 96% of other taxpayers. The ATO encourages registered agents to use its online services but, with 65% of…
-
Tax debt interest under investigation
A review of how the ATO manages the interest on unpaid tax debt is underway, with the community encouraged to have their say. The Tax Ombudsman has commenced a new review and is especially interested in looking at where taxpayers seek to have their interest charges reduced or removed (remitted) from their account when seeking…
148 KB -
Feedback on ATO vulnerability framework
The Tax Ombudsman welcomes the opportunity to provide feedback on the ATO’s draft Vulnerability Framework. We have been aware of the ATO’s work in this area over the past year and have had the benefit of early insights and briefings as the framework has been developed.
159 KB