Plain English Complaint Fact Sheet
Use our Plain English fact sheet to learn how to lodge a complaint.
Easy Read Complaint Guides
You can use our Easy Read guides to learn how to lodge a complaint.
Quarterly Newsletter – December 2025
Read the December edition of our quarterly newsletter.
In this issue
- Complaints snapshot
- ATO’s registered agent phone line
- Refreshed FY 25/26 work plan
- Update: the ATO’s management of GIC remission
- Christmas shutdown arrangements
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Feedback on ATO vulnerability framework
The Tax Ombudsman welcomes the opportunity to provide feedback on the ATO’s draft Vulnerability Framework. We have been aware of the ATO’s work in this area over the past year and have had the benefit of early insights and briefings as the framework has been developed.
Quarterly Newsletter – September 2025 Edition
Read the September edition of our quarterly newsletter.
In this issue:
– New look Tax Ombudsman
– Catching up on complaints
– REVIEW: ATO service to agents
– REVIEW: Victim-survivors foot the bill for financial abuse within the tax system
– REVIEW: Tax letters not well understood
– Work plan 2025-26 released.
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Information flyer – for taxpayers
Download a copy of our printable flyer with information for taxpayers.
Information flyer – for tax professionals
Download a printable flyer with information for tax professionals.