Elaine: Temporary relief is welcome, but only extends the uncertainty.

Elaine contacted the ATO to arrange a payment plan or other type of relief for her tax debt. She told the ATO that she was a victim-survivor of domestic violence, including financial abuse, and was unable to pay her tax debt in full as she was in financial distress.

The ATO officer acknowledged her situation and gave her details of external support services. They also discussed potential tax relief options that might apply in Elaine’s situation, such as placing the debt on hold or releasing her from the debt if she was in serious hardship. After Elaine provided her financial information, the officer transferred her to the ATO’s hardship area, which assessed her circumstances and placed her debt on hold. However, the debt remains and could be re-raised and offset against a future refund or credit later. The ATO provided Elaine with contact details for the National Debt Helpline.