Feedback

After we finalise your complaint

If you are not satisfied after we have finalised your complaint, there are different options available depending on what you would like to do next. 

Request a reconsideration if you have new relevant information

You may request a reconsideration only if you have new, relevant information that was not available during our original investigation and that could reasonably affect our findings. Please complete our feedback form.

Provide feedback about our service or conduct

Our service is delivered in accordance with the Tax Ombudsman service guidelines set out in Our commitment to you.   

If you have feedback about how we handled your complaint, or about the conduct of our staff, please complete our feedback form.

This form allows you to comment on your experience with our service. It does not involve reconsidering the outcome of your complaint or re-examining our investigation findings. 

We consider all feedback we receive. If we decide that further action is required, we may contact you to discuss the matter.

Further options

If you remain dissatisfied with our conduct, you may make a complaint to the Commonwealth Ombudsman.  

The Commonwealth Ombudsman can consider complaints about our conduct. They cannot review or overturn our investigation findings about the tax administration actions or decisions that are the subject of your complaint.