Tax Ombudsman https://validator.w3.org/feed/docs/rss2.html Our policies and plans What can I complain about? Senate Continuing Order – IGT files – 1 July 2025 – 31 December 2025 Corporate plans and reports Review: Identification and management of financial abuse within the tax system Review: ATO administration and management of Objections Review: Tax identity fraud – an own-initiative investigation Senate Continuing Order – IGT files – 1 January 2025 – 30 June 2025 About us Lodge a complaint Current reviews Privacy Policy Careers News and media Disclosure log – Documents released under Freedom of Information Review: ATO’s management of remission of the general interest charge Feedback How to request information Review: ATO’s management of remission of the general interest charge Review: ATO online services for agents Publications Tax Ombudsman calls for fairer interest charge relief Annual Report 2024-25 Review: ATO’s administration of Director Penalty Notices Contact us Senate orders Review: Letters from the ATO Review: Systemic review of the effectiveness of the ATO’s registered agent phone line. Work plan refresh 2026 Reviews and reports Quarterly newsletter – March 2026 Quarterly Newsletter – September 2025 Edition For taxpayers Review: ATO’s registered agent phone line and service offer to agents Quarterly Newsletter – December 2025 Vulnerability Disclosure Corporate Information Reviews: refreshed work plan FY25/26 Refreshed 2026 work plan Gifts and Benefits Register  APS Census results Media release: Tax Ombudsman criticises the ATO over service to agents Review: ATO’s management of compromised accounts Review: ATO engagement with First Nations taxpayers Tax debt interest under investigation  Meet the Tax Ombo Combatting tax fraud –IGTO says it’s vital to ensure bank account integrity to prevent and detect Tax Identity (TaxID) fraud IGTO report identifies nine ways to improve administration of the Commissioner’s Remedial Powers (CRP)  IGTO launches ‘own initiative’ investigation into tax identity fraud – Understanding the extent of identity and financial fraud in the Australian tax system