Tax Ombudsman https://validator.w3.org/feed/docs/rss2.html News and media – Archive News and media Review: Systemic review of the effectiveness of the ATO’s registered agent phone line. Review: ATO engagement with First Nations taxpayers Mei: protecting a survivor of financial abuse from unfair director penalties Case Study – Missing refund Case Study – Director Penalty Notice Case Study – Superannuation Case Study – Superannuation Case Study – Boosting Cash Flow Case Study – JobKeeper Case Study – Excise This is a job Review: ATO administration and management of Objections Case Study – Early release of superannuation on compassionate grounds Case Study – Disclosure of Business Tax Debts Case Study – Remission of General Interest Charge Case Study – Offsetting of Centrelink Family Assistance against Tax Debts Case Study – Garnishee Notice Case Study – Bankruptcy and tax debt Case Study – Offsetting of Refund against Tax Debts Oliver – GIC remission win Margaret: supporting finalisation of a deceased estate April 2026 Case Study – Small Business Company Debt and DPN Review: Tax identity fraud – an own-initiative investigation Review: Identification and management of financial abuse within the tax system Implementation updates Feedback Corporate Information Reviews and reports Review: Letters from the ATO Case studies An own motion review into the ATO’s management of a complex and long-running case Current reviews Review: ATO online services for agents What can I complain about? Senate Continuing Order – IGT files – 1 July 2025 – 31 December 2025 Senate Continuing Order – IGT files – 1 January 2025 – 30 June 2025 Plain English Complaint Fact Sheet Corporate plans and reports Privacy Policy Lodge a complaint Easy Read Complaint Guides Other Languages Careers Working with other government agencies  Our policies and plans Publications Review: ATO’s administration of Director Penalty Notices