Tax Ombudsman https://validator.w3.org/feed/docs/rss2.html This is a job Oliver: GIC remission win Maria: ATO officers don’t always understand or apply their full suite of powers, leading to worse outcomes for taxpayers. Elaine: Temporary relief is welcome, but only extends the uncertainty. Sam: Delays in information‑sharing disadvantage child support recipients Melinda: “Computer says no” – when the system keeps charging interest Alex: considering individual circumstance with GIC requests Mei: protecting a survivor of financial abuse from unfair director penalties Koa: when recovery isn’t possible — but clarity still matters Emily: when the law is applied correctly — but the outcome still feels wrong Taxpayer’s representative: when a “formal notice” is (sometimes) the reasonable next step Tax agent: when an agent’s health crisis led to unfair interest charges Zach: ensuring fairness in the objection process George: “Father asked for a doctor’s letter to prove he was… a father?” Jono: restoring trust after identity fraud Tax consultant: complete removal of two decades’ worth of GIC Jenny: resolving an erroneous DPN Tax agent: from GIC to refund Bob: credit card refunds Margaret: supporting finalisation of a deceased estate Current reviews Review: Systemic review of the effectiveness of the ATO’s registered agent phone line. News and media – Archive Case studies Review: ATO administration and management of Objections Review: Tax identity fraud – an own-initiative investigation Review: Identification and management of financial abuse within the tax system Implementation updates Feedback Corporate Information Reviews and reports Review: Letters from the ATO An own motion review into the ATO’s management of a complex and long-running case What can I complain about? Careers Plain English Complaint Fact Sheet Lodge a complaint Easy Read Complaint Guides Other Languages Working with other government agencies  Our policies and plans News and media Senate Continuing Order – IGT files – 1 July 2025 – 31 December 2025 Corporate plans and reports Senate Continuing Order – IGT files – 1 January 2025 – 30 June 2025 Review: ATO online services for agents Privacy Policy Review: ATO engagement with First Nations taxpayers Publications